Terms of service

General Conditions of Sale of Billiebubs

Article 1 - Preamble

The special conditions of each sale (purchased goods, prices, conditions, etc.), these conditions of sale, the general terms of use of the Site (see definitions below) and the Privacy Policy together constitute the contractual framework applicable to every sale conducted on the Site. They cancel and replace any other previous communications, if any.

It is important to read, understand and accept all of the following conditions, as every sale conducted on the Site is subject to this contractual framework, and in particular these general conditions of sale. By placing an order on the Site, You accept that You are bound by these conditions.

This preamble forms an integral part of the general conditions of sale.

The collection and use of your personal data in connection with an order placed on the Site is carried out in accordance with the Privacy Policy to which We refer You.

Article 2 - Definitions

The following terms shall have the meanings set out below in the general conditions of sale:

Good(s): any good(s) that Billiebubs offers for sale on the Site;

GCS: these General Conditions of Sale;

We: Billiebubs, namely the legal entity offering its Goods for sale on the Site, whose details are set out in Article 4 of these GCS, also referred to as "Our", "Us", etc.;

Contracting Parties: the parties that undertake to comply with these GCS, namely You and Billiebubs (Us).

Site: Billiebubs' website, accessible at the following address: www.billiebubs.be

Durable medium: any instrument which enables the consumer or trader to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes for which the information is intended, and which allows the unchanged reproduction of the information stored;

You: the person who accesses or uses the Site and/or places an order to purchase the Goods on the Site.

Article 3 - Scope of application

These GCS set out the respective obligations of the Contracting Parties in connection with the sale of Goods via Our online store, accessible on the website www.billiebubs.be, in accordance with the ordering process described in Article 7 of these GCS.

These GCS apply exclusively to orders intended for delivery addresses in Belgium.

Article 4 - Our legal notices

Company identity: the Site www.billiebubs.be was established by Elke Vanhollebeke and Clara Desmet, with its registered office at Watermolenstraat 79, 8500 Kortrijk, Belgium.

Intra-Community VAT number: BE0760439616

Persons responsible: Elke Vanhollebeke and Elke Vanhollebeke

Contact: our customer service can be reached by e-mail at info@billiebubs.be

Article 5 - Your responsibilities

You declare that You have legal capacity and are at least 12 years old on the day the order is placed. For the purposes of these GTC, You act for personal purposes, excluding all professional or commercial purposes.

You undertake to provide information, in accordance with these GTC, that is correct, accurate and up to date.

You are the holder of the bank card and/or PayPal account with which payment for the ordered Good(s) will be made in accordance with the ordering process provided for in Article 7 of these GTC, or You confirm that You have the valid consent of the holder.

The username and password that give You access to your customer account are confidential. You undertake not to disclose them to third parties.

Article 6 - Offers and prices

The display of the products on Our Website does not constitute a contractual offer but serves as a non-binding online catalogue. All Goods presented on the Site are described in good faith and as accurately as possible.

The offers and prices are stated in euros and are valid only on the date on which the order is placed. They may be changed at any time without prior notice.

Price reductions or other promotional offers indicated on the packaging of the ordered products have already been incorporated into Our sales prices stated on Our Site.

Only the price indicated on the Site shall apply between the Contracting Parties. The prices stated at the end of the ordering process are the total prices, including all taxes, as well as delivery costs and any other costs.

Given the large amount of data on the Site, certain data may be incorrect and, if the stated price is clearly erroneous, You may not demand that the sale be concluded at this incorrect price.

Article 7 - Conclusion of the contract

7.1. Placing an order on the Site

Every order placed on the Site follows several steps: each step is completed sequentially by clicking a confirmation icon.

The ordering process follows a logical and transparent path that You can follow thanks to the layout and graphic design provided for this purpose.

When You click on an icon whose label or presentation entails a commitment that any internet user can understand, You are bound by your click. This is, for example, the case for icons labelled “Validation”, “Payment” or similar terms.

The ordering process enables errors to be corrected and the language in which the agreement may be concluded to be determined when multiple languages are available.

The ordering process makes it easy to understand which payment methods are accepted, which delivery methods are offered, and what their costs are.

By clicking the “Pay” button, You place a firm order for the items in your shopping cart. Confirmation of receipt of the order will be sent immediately after receipt of the order. This confirmation of receipt of the order does not constitute binding acceptance of the order.

7.2 Reservation of the right not to validate the order

We reserve the right not to validate the order, in particular in the following situations:

• In the event that Goods are out of stock. On the Site, We offer only Goods that are in stock. Our services and prices apply as long as they are visible on the Site. In the event of an order for a Good that, for whatever reason, is no longer in stock, We will inform You thereof and cancel the order for the Good that is out of stock;
• In the event that validation of the payment is refused by the issuer of the payment card You use, or in the event of fraud or reasonable suspicion of fraud;
• In the event of an order for a large quantity of the same Good or for the same delivery address;
• In the event of abuse of the right of withdrawal granted to You by Article 11 of these terms and conditions, in respect of several previous orders;
• If a medical or therapeutic risk is identified in the order for the Goods ordered (for example, if an interaction between different products ordered is identified, etc.).

In such a situation, any amounts that You may have paid will be fully refunded as soon as possible, the order will be cancelled, and the sales agreement will be deemed not to have been concluded.

7.3 Sending a confirmation email and conclusion of the purchase agreement

The purchase agreement is concluded by sending an order dispatch confirmation email. This email is sent within two working days after We have received Your order.

You undertake to check whether You have received this order dispatch confirmation email in your mailbox, including, where applicable, in the spam or junk folder.

The order dispatch confirmation email contains a link to these General Terms and Conditions.

You undertake, on the one hand, to retain a copy of this order dispatch confirmation email and, on the other hand, a copy of the relevant General Terms and Conditions, either by printing them or by storing them on a Durable medium.

7.4 Electronic invoice

You agree to receive an electronic invoice.

Article 8 – Validity of and evidence relating to the order

Irrespective of other written evidence or evidence stored on another Durable medium to which You have access, it is agreed that the automated registers stored in Our automated systems or those of Our hosting service may serve as evidence of the communications, the content of the orders, their date and the payments made between the Contracting Parties.

Article 9 – Delivery

As soon as the order dispatch confirmation email has been sent, in accordance with Article 7.3 of these General Terms and Conditions, We undertake to deliver the Goods to the delivery address provided during the ordering process.

The Goods will be delivered in a package, by post, through a carrier engaged by Us, to the delivery location indicated to Us by You.

Delivery times are generally 2 to 5 working days, unless otherwise specifically stated on the Site or in the event of force majeure.

You will be informed of any delivery restrictions/problems no later than at the beginning of the ordering process.

Our deliveries are subject to a preferential rate from a certain amount indicated on the Site when placing the order (after deduction of purchase/discount vouchers and before application of delivery charges). For all other orders, delivery charges will be invoiced in accordance with the information stated on the Site when placing the order. Any risk of loss of or damage to the Goods is transferred to You upon Your receipt of the Goods, meaning that You, or a third party designated by You who is not the carrier, physically takes possession of the Goods.

All complaints relating to a defect in the delivered Goods, an incorrect quantity or an incorrect reference compared with the order confirmed on the Site must be reported to Our customer service after receipt of the Goods, whose contact details are provided in Article 4 of these General Terms and Conditions of Sale. This clause does not affect the right of withdrawal or the statutory guarantees to which you are entitled, where applicable, in accordance with these terms and conditions.

Article 10 – Payment terms

The proposed payment methods are payment by credit card, via PayPal and, where applicable, via other payment methods that We shall indicate at the latest at the beginning of the ordering process. We reserve the right to change the available payment methods without prior notice.

In the event of incorrect bank details being provided, a chargeback or an account with insufficient funds, for which you or a third party affiliated with you is responsible, the resulting costs and bank charges shall be borne by you.

Payment of the purchase price is due upon conclusion of the agreement. Provided that the statutory conditions are met, the customer shall automatically be deemed to be in arrears with payment if they fail to make payment within 30 days from the date on which such payment became due and the invoice, which specifically states the consequences of late payment, has been received. In the event of late payment, you shall be required to pay default interest at a rate of 5% per year. No reminder letter or notice of default shall be sent. The debtor shall not be deemed to be in arrears with payment if payment has been delayed for a reason beyond their control.

Article 11 – Right of withdrawal

11.1 Your right of withdrawal

You have the right to withdraw from your order, without stating any reasons, within a period of 7 calendar days from the day on which you, or a third party designated by you other than the carrier, physically takes possession of the Goods.

To exercise this right, you must notify Us of your decision to withdraw before the expiry of the 7-day period: by email to info@billiebubs.be.

Our customer service, whose contact details are provided in Article 4 of these General Terms and Conditions of Sale, shall specify the conditions for returning the Goods. We reserve the right to refuse returns that do not comply with the stated conditions.

You undertake to return the Goods to Us within a maximum period of 7 calendar days following notification of your intention to withdraw.

The shipping costs shall be borne by Us if a problem attributable to Us occurred during the processing and delivery of your order. If this is not the case, the direct costs of returning the Goods shall be borne by you.

We shall reimburse You the amount paid for your order, including delivery costs (with the exception of any additional costs arising where You have chosen a delivery method more expensive than the proposed standard delivery method), no later than 7 calendar days from the day on which We were informed of your decision to withdraw from this agreement. However, We reserve the right to defer reimbursement until We have received the Good or until You have provided evidence that the Good has been sent, whichever is the earlier. We shall make the reimbursement using the same means of payment as You used for the original transaction, unless We expressly agree on another means of payment with You.

You may be held liable for any reduction in the value of the Good resulting from handling or use that went beyond what was necessary to establish the nature, characteristics and functioning of the Good.

11.2 Exceptions to the right of withdrawal

The order of the following Goods does not give rise to a right of withdrawal:

• Goods whose seal has been broken or which have been damaged after delivery and which cannot be returned for reasons of hygiene or for the protection of health;
• Goods manufactured according to your specifications or which are clearly personalised;

Article 12 – Archiving of the contract

We store the concluded contract electronically.

You may access the stored contract to which You were one of the Contracting Parties by contacting Our customer service, the contact details of which are set out in Article 4 of these General Terms and Conditions of Sale.

The aforementioned contract shall under no circumstances be made available to third parties.

Article 13 – Limitations of liability

We reserve the right to refuse an order without being held liable for this, for example on the basis of, and this list is not exhaustive, the provision of clearly incorrect information, non-payment or refusal of authorisation by your financial institution, orders relating to an abnormally large number of Goods, etc.

In the event of non-performance, We cannot be held liable if the non-performance or improper performance of the sales agreement is attributable either to You, an unforeseeable or insurmountable event, a third party involved in providing services to the client, or an event attributable to force majeure.

Given the current state of technology, We cannot guarantee that data transmission via the Internet will be error-free and/or possible at all times. Consequently, We disclaim all liability for technical and electronic errors occurring beyond Our control, in particular with regard to delays in processing orders.

Article 14 - Statutory warranties

The statutory warranties apply to the Goods.

If a warranty is mentioned in the description of an item, your statutory rights in this regard shall remain in force.

Article 15 - Final provisions

15.1 Amendments to the GTCs

We reserve the right to amend these GTCs at any time, without prior notice, in accordance with changes made to the service, developments in legislation or any other legitimate reason.

In the specific event that the service must be adapted in connection with legislative amendments, We will make every effort to implement these adaptations as soon as possible. During this period, You acknowledge that We cannot be held liable for temporary non-compliance.

The new GTCs will be posted online, indicating the date of the update, and will apply to You immediately.

The version of the GTCs enforceable against You is permanently available on the service.

You undertake to keep yourself informed of these amendments by regularly consulting the service page containing the GTCs.

15.2 Severability

If one or more provisions of these GTCs, in whole or in part, are declared null and void, invalid, unlawful or inapplicable under applicable law, this shall not affect the validity of the remaining provisions. The null and void, invalid, unlawful or inapplicable provision shall be replaced retroactively by a valid and applicable provision whose content is as close as possible to that of the original provision.

15.3 Agreement on Evidence|

The Contracting Parties agree that they may exchange electronically the information necessary for the service (including the invoice) and the performance of these General Terms and Conditions. All electronic communications between the Contracting Parties shall be deemed to have the same evidentiary value as a paper document. When Your username/password is used, We shall assume that You are using the service Yourself.

A printed version of the General Terms and Conditions and all warning notices in electronic form shall be admissible in any judicial or administrative proceedings relating to this contractual relationship, in the same manner and under the same conditions as other documents, registers and commercial records prepared and retained in printed form.

15.4 Force Majeure

Notwithstanding any provision to the contrary, neither Contracting Party shall be held responsible for delay in performing or failure to perform its obligations due to force majeure (such as a strike, war, earthquake, disaster of any kind, direct or indirect consequences of an explosion, fire, heat release, flood or any other form of force majeure).

15.5 Relationships

The relationship We maintain with You is that of an independent contractor.

In the event of a dispute between You and other users of the service or between You and a third party, We shall have no obligation to become involved. You indemnify Us, Our administrators, employees and other members against any legal action and damages of any kind, whether known or unknown, relating to such conflicts in which You may be involved.

15.6 Communication and Notification

Any communication or notification from Us to You shall be deemed valid when sent to the email address You provided to Us, even if it is no longer valid.

15.7 Complaints

You may contact Us for any information, questions or complaints concerning the Site or the General Terms and Conditions through Our customer service, which can be reached via the “Contact” section.

In the event of a dispute, You should first contact Our company with a view to reaching an amicable settlement.

We are required to cooperate in resolving disputes concerning the sale of our products.

15.8 Dispute Resolution

The contractual relationship between You and Us under these General Terms and Conditions is governed by Belgian law.